Shipping

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via the contact page below.

SHipping

Orders within the United Kingdom, are dispatched by 3pm GMT everyday. UK Standard delivery typically arrives in 2-5 business days. UK Next Day Delivery arrives 24 hours after the order has been fulfilled.

During public holidays, busy sale periods or for social distancing measures, your order may face delays if our team are working with a reduced operating staff.

If you require further assistance please contact us or visit our Frequently Asked Questions page for more answers.

Subheading
How can we help?

FAQ

Shipping

During public holidays, busy sale periods or for social distancing measures, your order may face delays if our team are working with a reduced operating staff.

If you require further assistance please contact us or visit our Frequently Asked Questions page for more answers.

Where do you ship?

We ship to the United Kingdom, the European Union, Asia, UAE, Australia, New Zealand and and all 50 states within the United States as well as Canada. International fulfillment costs and timelines may vary on the shipping provider and destination.

Are all products available internationally?

The SILOU assortment is available internationally.

What are my shipping options?

Shipping for all orders £120 and over throughout the United Kingdom ship for free. For all orders under £120 shipping throughout the United Kingdom, a flat-rate shipping fee of £5 will be applied. For expedited and international shipments, costs vary depending on the shipping provider and destination.

United Kingdom
Standard Shipping £5
Free standard shipping for orders over £120

Europe
Standard Shipping £12

International
Standard Shipping £15

What is the cost and timeline of shipping?

Orders within the United Kingdom, are dispatched 3pm GMT everyday. UK Standard delivery typically arrives in 2-5 business days. UK Next Day Delivery arrives 24 hours after the order has been fulfilled.

For international shipments delivery is £15, Europe standard delivery is £12, customs and duties costs vary depending on product and destination. All international orders typically arrive within 10-15 business days. Please be aware customs will contact you in regards to fulfilment of your order.

How do I change my shipping address?

If you notice your shipping or billing address is incorrect after placing your order, please email orders@siloulondon.com.

Why is my order's tracking status not updating?

Occasionally, we've seen that delivery services are not timely with either scanning in packages and/or updating the tracking info. Please allow 24–48 hours for your tracking to update. If your tracking status is stuck on "confirmed" after 48 hours, please reach out to orders@siloulondon.com

What is a preorder or backorder, and when will my order ship?

During periods of high volume of orders, our products may be on backorder and/or shipping with delay. Please reach out to orders@siloulondon.com if you have any questions about the status of your order.

What is your shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

How long before my order ships?

If your purchased items are not on pre-order, our fulfillment team will process and ship your order within 24–48 hours Monday–Friday. When your item ships, you will receive a confirmation email with tracking. Be sure to check spam if you have not received the email.

If your tracking information has not updated, know that your order has shipped. Facilities are not always timely with scanning in packages or updating the tracking info. Once it arrives at the post office in your county, a final ETA will be calculated.

For additional information not found on your tracking page, contact us directly at Orders@SilouLondon.com

Get in touch

Have questions about your order, or a general enquiry?