We understand things don’t always go to plan, so if your new piece(s) aren’t quite right here are your options. You have up to 14 days from the date you received your order to return or exchange your items.
Returns & Exchanges
What is your return/exchange policy?
If you would like to return or exchange your items, you have up to 14 days from the date you received your order to return the item(s) back to us. Please note, we do not accept exchanges and/or returns for any used products.
To be eligible for a refund or exchange of damaged or defective products, you must first email us within 7 days of receiving the product. Please send us an email at email@example.com to alert us of the damage and please include a photo of the damage/defect.
Products MUST be unworn, unused and unwashed with all garment tags attached. Returns will be carefully processed to ensure they are returned in the state in which they were sent. This means free of make-up and deodorant marks and fragrance free.
Returns Step 1
1. Ensure that the condition of the product(s) is they same as how you received the item(s). Returns MUST be unworn, unused and unwashed with all garment tags attached. Returns will be carefully processed to ensure they are returned in the state in which they were sent. This means free of make-up and deodorant marks and fragrance free.
2. Please fill in the returns form and include it with your return. We will not accept returns if they have any of the following:
· Makeup or deodorant marks
· Any strong odours
· Swing tags and/or packaging is missing
Mark the returns form alongside the item you wish to return.
If you would prefer to exchange the item, enter the new size in the exchange field.
If you have received a defective item, mark the item as "Fault" with the reasoning. Make sure you have also emailed us within 7 days at firstname.lastname@example.org to notify us of any defective product.
If you have lost your physical return form, please email email@example.com with your name, order number and return reason. Please also mention that you lost your physical return form. This will allow us to process your return sooner rather than later.
3. Please inculde your returns form with your items and ship it back to us. See "step 2" for more instructions on how to ship your items.
Returns sent to our Head Office address will be returned to the sender. Original shipping costs are non-refundable. For customers outside of the UK, any taxes and duties are the buyer's responsibility.
Our team will respond to any return updates and emails between the hours of 8am to 5pm, Monday through Friday (Excluding UK Bank Holidays).
Returns Step 2 - United Kingdom
You can deliver your return to any Post Office (either stand-alone or store locations). To find your nearest office, consult http://www.postoffice.co.uk/branch-finder.
Alternatively, you can return the items using another delivery service, please make sure if you do this the item is a tracked and signed for service to support our records and deliver to the address below.
Returns Step 2 - Rest of the World
To return an item from outside of the UK, please send your items to the address below.
You will have to pay for your postage as we currently do not support international return. Please ensure to choose a delivery service that provides tracking to support your return and follow the returns instructions above.
When can I expect a refund?
Once a refund is issued, funds will be reimbursed to the original form of payment within 3-5 business days.
How do I return a gift?
If eligible for a return, have the recipient email firstname.lastname@example.org and a customer service rep will provide instructions on how to return your item(s).
What if my item is damaged, defective, or incorrect?
If your order arrives damaged, defective, or incorrect, please reach out at email@example.com, with a detailed description of the issue and photos. Please email us within 7 days of receiving your item.