1. Ensure that the condition of the product(s) is they same as how you received the item(s). Returns MUST be unworn, unused and unwashed with all garment tags attached. Returns will be carefully processed to ensure they are returned in the state in which they were sent. This means free of make-up and deodorant marks and fragrance free.
2. Please fill in the returns form and include it with your return. We will not accept returns if they have any of the following:
· Makeup or deodorant marks
· Any strong odours
· Swing tags and/or packaging is missing
Mark the returns form alongside the item you wish to return.
If you would prefer to exchange the item, enter the new size in the exchange field.
If you have received a defective item, mark the item as "Fault" with the reasoning. Make sure you have also emailed us within 7 days at orders@siloulondon.com to notify us of any defective product.
If you have lost your physical return form, please email orders@siloulondon.com with your name, order number and return reason. Please also mention that you lost your physical return form. This will allow us to process your return sooner rather than later.
3. Please inculde your returns form with your items and ship it back to us. See "step 2" for more instructions on how to ship your items.
PLEASE NOTE
Returns sent to our Head Office address will be returned to the sender. Original shipping costs are non-refundable. For customers outside of the UK, any taxes and duties are the buyer's responsibility.
Our team will respond to any return updates and emails between the hours of 8am to 5pm, Monday through Friday (Excluding UK Bank Holidays).
