Love the way you pay for your SILOU-ettes. Introducing flexible spending with sensible limits. Now you can pay for your purchase in four interest-free instalments.


KEEP TRACK OF YOUR CLEARPAY ORDERS

Log into your Clearpay account to view your orders, make payments and manage your account details.

 


THE CLEARPAY FAQ

WHAT IS CLEARPAY?

Clearpay is a service that allows us to offer our customers the ability to make purchases now and pay for them in four equal payments made every two weeks without any interest.

 

HOW DO I USE CLEARPAY?

Just shop SilouLondon.com and check out as usual. At checkout, choose Clearpay as your payment method and you will be directed to the Clearpay website. If it’s your first time using Clearpay, you’ll be required to register and provide payment details (Visa or Mastercard). If you’ve used Clearpay before, just log into your Clearpay account to complete your order.

 

HOW DOES CLEARPAY PAYMENT SCHEDULE WORK?

All Clearpay customers are required to make their first payment at the time of purchase. The remaining three payments are then charged automatically to your selected payment method every two weeks in equal instalments. If you would like to make additional unscheduled payments before they are due, you may log into Clearpay to make your payments early. Clearpay will then adjust the amount owed accordingly. You can log into your Clearpay account anytime to view your payment schedule or make a payment before the next due date.

 

WHAT IF I CANNOT PAY A CLEARPAY INSTALMENT?

If funds are not available or you otherwise do not make your payment when it is due, late fees may apply. Click here for complete terms.

 

WHAT ITEMS ARE NOT ELIGIBLE FOR CLEARPAY?

Clearpay cannot be used on physical or e-gift cards.

 

WHEN WILL MY ITEMS BE DELIVERED IF I USE CLEARPAY?

Clearpay orders are delivered in accordance with SILOU’s shipping policy, like any order placed on SilouLondon.com. Visit our Shipping page for more information.

 

HOW DO I RETURN OR EXCHANGE AN ITEM PURCHASED WITH CLEARPAY?

Returns of items purchased with Clearpay can be made in accordance with SILOU’s return policy. Have more questions about returns of items using Clearpay? Go to help.clearpay.com.

 

CAN I USE CLEARPAY IF I’M AN INTERNATIONAL CUSTOMER?

Clearpay is only available to customers with a UK billing address. Customers with international billing addresses will not be able to create a Clearpay account.

 

IS THERE A LIMIT TO HOW MUCH I CAN SPEND ON A SINGLE CLEARPAY TRANSACTION?

Yes, your bag value must be between £10 and up to £800 to use Clearpay. Approval amounts may vary and are determined by Clearpay. If you have a question about your Clearpay account, please contact the Clearpay toll-free customer support line at +44 808 281 2527 or using the contact form found here.

 

WHERE CAN I FOUND OUT MORE ABOUT CLEARPAY?

Visit the Clearpay website here for a comprehensive list of FAQs and check out Clearpay’s Privacy Policy found here.

If you have a question about your Clearpay account, please contact the Clearpay toll-free customer support line at +44 808 281 2527 or use the contact form found here.